MyBeadsBracelet.com stands a 100% by the quality of each gem bracelet. While we use high-quality elastic, it is still possible that the elastic will stretch over time. We know things happen which is why we offer a 12 month warranty!
If your bracelet breaks within 1 year from the day of purchase, we are happy to restring it for you at no charge, excluding the cost of shipping which will be split between us (you will cover shipping to have the bracelet returned to us and we will cover the cost to send it back to you). If it is after the 1 year mark, a $15 fee is charged for this service. Any further repair costs are determined on an individual basis. To take advantage of this service, please contact us at email@example.com and we will be happy to support you!