FAQs

Quality and simplicity are our hallmarks and our designs reflect this philosophy. We believe that the beautiful gemstone we use speak for themselves. That’s why the majority of our bracelets are made with one gemstone, using precious metal accents to highlight the natural beauty of the stone.

All of our gemstones are top quality, and all our accents metals are quality materials so that they do not rub off onto the skin. Our pieces are all hand-knotted.

We make every piece of jewelry from our Canadian Prairies home. This allows for strict quality control and assurance that every piece meets our high standards.

We currently do not specialize in custom orders but if you require a special size or need help choosing the perfect piece for yourself or a loved one feel free to reach out to us at info@mybeadsbracelet.com!

No, we are only an online business. By selling directly to the customer (you!) we are able to keep our prices affordable.

At this time, we can only offer free standard shipping to Canada and the USA on orders of minimum $100 before tax.

Yes! We do ship internationally. We currently ship to the US, UK, Europe and Australia. Your shipping options will be listed at checkout. Please be aware that customs and tariffs fees are the responsibility of the customer and that they may be charged at receipt of the product.

In order to receive a full refund (excluding shipping charges), you must initiate your return within 30 days from the day of purchase and your purchased item(s) must be in its purchased condition (unworn, unused, and in its original packaging). You’ll also need the receipt or proof of purchase. Visit our Returns & Exchanges page for further information.

In order to receive an exchange, the item(s) purchased must be unworn, unused, and in its original packaging. You must initiate your return within 30-days of the order date. Please note that personalized/custom item(s) and sale item(s) are final sale and cannot be exchanged. Visit our Returns & Exchanges page for further information.

Final sale items are custom pieces, (for example, when you ask us to resize your bracelets) and gift cards. Any items from the SALE section of the website are also considered final sale.

We suggest that before you place your order you measure your wrist to make sure that the bracelet will fit. Please visit our Sizing Guide page for further information. However, if you would like us to resize your bracelet, we are happy to do it, but please be aware that resized pieces are final sale.

MyBeadsBracelet.com stands a 100% by the quality of each gem bracelet. While we use high-quality elastic, it is still possible that the elastic will stretch over time. We know things happen which is why we offer a 12-month warranty! For further information please visit our Warranty & Repairs page.

Once an order is packaged for shipping, we are not able to cancel the order. For any order inquiries please email info@mybeadsbracelet.com with your order number and inquiry.

Any changes to an order must be made before the order is packaged. Please contact us as soon as possible at info@mybeadsbracelet.com for change inquiries.

As soon as your order has been placed, you will receive an automatic confirmation email. You will receive a second email once your order has shipped. If you do not receive a confirmation email, please check your junk folder. If you cannot find your confirmation email, please contact us at info@mybeadsbracelet.com

Up to date information on your order is available in your My Beads Bracelet account. Log into your account through the SIGN IN tab.

Once you have placed your order you will receive an automatic confirmation email. If you do not receive a confirmation email please contact us directly at info@mybeadsbracelet.com

To keep your Sterling silver looking bright, shiny, and new polish frequently with a silver cleaning cloth. 

To clean in behind transparent stones that collect dust, dead skin, or dirt over time, simply submerge in soapy water and scrub gently. Polish when dry.

For further information on how to care for your bracelets, please visit our Product Care page.

Your pieces should be stored separately to avoid scratches. Store pieces in an airtight bag to avoid tarnishing.